Difficult Conversations: How to Discuss What Matters Most Sheila Heen Penguin Books Ltd

Κωδικός: 362363

Περιγραφή για Difficult Conversations: How to Discuss What Matters Most Sheila Heen Penguin Books Ltd

The 10th anniversary edition of the classic guide to handling life\'s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying \'no\' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we\'re not engaging in one dialogue but three:- The \"what happened\" conversation (what do we believe was said and done)- The \"feelings\" conversation (the emotional impact on everyone involved) - The \"identity\" conversation (what does this mean for everyone\'s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences. Σελίδες: 352, Διαστάσεις: 12.9x12.9cm

Αγορά Difficult Conversations: How to Discuss What Matters Most Sheila Heen Penguin Books Ltd

Επισκέψου το κατάστημα Book Odyssey για να δεις περισσότερες λεπτομέρειες και φωτογραφίες για το Difficult Conversations: How to Discuss What Matters Most Sheila Heen Penguin Books Ltd. Για αγορά του Difficult Conversations: How to Discuss What Matters Most Sheila Heen Penguin Books Ltd πρέπει να επισκεφτείς το κατάστημα Book Odyssey.