The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs David Jaffe Jossey-Bass Inc.,U.S.

Κωδικός: 1212515

Περιγραφή για The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs David Jaffe Jossey-Bass Inc.,U.S.

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to \"no service\": Eliminate dumb contactsCreate engaging self-serviceBe proactiveMake it easy to contact your companyOwn the actions across the companyListen and actDeliver great service experiences Σελίδες: 336, Έτος Έκδοσης: 0310, Διαστάσεις: 15.5x15.5cm

Αγορά The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs David Jaffe Jossey-Bass Inc.,U.S.

Επισκέψου το κατάστημα Book Odyssey για να δεις περισσότερες λεπτομέρειες και φωτογραφίες για το The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs David Jaffe Jossey-Bass Inc.,U.S.. Για αγορά του The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs David Jaffe Jossey-Bass Inc.,U.S. πρέπει να επισκεφτείς το κατάστημα Book Odyssey.